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Terms and Conditions | Specialist Sports Returns

Privacy and Cookies

Specialist Sports Shoes Ltd ("We") are committed to protecting and respecting your privacy.

This policy, in accordance with the Data Protection Regulations (GDPR), sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed and stored by us.

We have appointed a Data Protection Officer who oversees privacy related matters for us. If you have any questions about this privacy notice, please contact the Data Protection Officer using the details set out below.

What Data We Collect About You

Personal data means any information capable of identifying an individual.

If you contact us, we will keep a record of that correspondence.

We may process certain types of personal data about you as follows:

  • Identity Data: may include your first name, last name.
  • Contact Data: may include your billing address, delivery address, email address and telephone numbers.
  • Financial Data: may include your bank account.
  • Transaction Data: may include details about payments between us and other details of purchases made by you.
  • Technical Data: may include your login data, internet protocol addresses, browser type and version, browser plug-in types and versions, location, operating system and platform and other technology on the devices you use to access this site.
  • Profile Data: may include any username and password, purchases and orders.
  • Usage Data: may include information about how you use our website and services.
  • Marketing and Communications Data: may include your preferences in receiving marketing communications from us.

How We Use Your Personal Data

We will only use your personal data when legally permitted. The most common uses of your personal data are:

  • Where we need to perform the contract between us.
  • Where it is necessary for our legitimate interests and your interests and fundamental rights do not override those interests.
  • Where we need to comply with a legal or regulatory obligation.

Where you opt out of receiving our marketing communications, this will not apply to personal data provided to us as a result of a product/service purchase or contractual obligations.

How Your Data is Stored

Client data is held on our database to carry out our obligations arising from any contracts entered between you and us. The data is stored electronically on our secure web servers and is backed up remotely in the cloud. The servers are protected using security software and firewalls.

Data Security

We limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know such data. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

Your data and any associated client data is NEVER passed on unduly to anyone outside of Specialist Sports Shoes Ltd.

Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

By law we must keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes. After this time, it will be securely deleted from our systems. Any paper records are shredded when no longer required.

Disclosures of Your Personal Data

We may disclose information about you to the extent that we are required to do so by law in connection with any legal proceedings, to establish, exercise or defend our legal rights.

We may have to share your personal data with the parties set out below for the general running of our business:

  • Service providers who provide IT and system administration services.
  • Professional advisers including lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services.
  • HM Revenue & Customs, regulators and other authorities based in the United Kingdom and other relevant jurisdictions who require reporting of processing activities in certain circumstances.
  • Third parties to whom we sell, transfer, or merge parts of our business or our assets.

We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. We only allow such third parties to process your personal data for specified purposes and in accordance with our instructions.

Marketing Communications

We may use your information to email you regarding products, services and events that may be of interest. Please email us and provide up to date details of your contact preference (Email/Telephone/Post).

You can instruct us not to use your personal data for marketing purposes at any time. Please email us with a subject line of "REMOVE" or simply unsubscribe from any mailings that you receive.

Information About Visiting This Website

We may collect information about your computer and your visits to this website such as your IP address, geographical location, browser type, referral source, length of visit and number of page views. We may use this information in the administration of this website, to improve the website's usability.

Cookies are used on this website www.specialistsports.com (and sub-domains thereof):

  • FUNCTIONAL COOKIES:
    These cookies are used to enable core site functionality and are created automatically when you visit the website. They do not contain any personal information and are automatically deleted when you close your browser.

    Cookies used: ASPSESSIONIDxxxxxxxx

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used to make websites work more efficiently, as well as to provide information to the owners of the website.

Find out more about how you can control cookies at https://www.aboutcookies.org

This website contains links to other websites. We are not responsible for the privacy policies of third party websites.

Policy Amendments

We may update this privacy policy by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes. We may also notify you of changes to our privacy policy by email.

Contact Information

You may instruct us to provide any personal information we hold about you.

It is very important that the information we hold about you is accurate and up to date. Please inform us at any time if your personal information changes by emailing us at accounts@specialistsports.com

If you have any questions, or require further information, please contact our Data Controller at accounts@specialistsports.com or write to us at the address below.

Administration Dept
Specialist Sports Ltd
Unit 610, Ampress Lane
Ampress Park
Lymington
Hampshire
SO41 8LW
United Kingdom